Policies
Privacy Policy
Effective as of: November 11, 2024
1. Introduction
Welcome to Exapos! We are a Software-as-a-Service (SaaS) provider, delivering online ordering systems and digital services to restaurants.
This Privacy Policy relates to information collected by Exateks Solutions Inc. DBA Exapos (referred to in this Privacy Policy as “Exapos” “we” or “us” or “our”) through your use of our website and our Services, features, and information available on our website (which are collectively referred to in this Privacy Policy as the “Exapos Service”).
At Exapos, we are dedicated to safeguarding your privacy. This Privacy Notice outlines how we gather, use, and protect information when you utilize our online ordering platform and digital services for restaurants. Please review this policy to understand our privacy practices and your rights. By using our services, you agree to the terms outlined here.
2. What Information We Collect
To enhance and deliver our services effectively, we collect two types of information: personal data and non-personal data.
Personal Data
Personal data is information that can identify you directly. Examples include your name, contact information, billing information, IP address, and job title. We collect this information when you create an account, interact with our support team, or use our services.
Non-Personal Data
Non-personal data alone does not identify you. This data includes demographic information (such as age and location), device details, browser type, and site usage statistics. Though this data doesn’t directly identify you, it may be linked to personal data for personalization purposes, allowing us to improve your experience with Exapos.
3. Why we collect your data
At Exapos, we don’t sell personal data. We gather and process your information to provide our services under data protection laws. Certain data usage requires your consent, which you can withdraw at any time. We collect data to set up your account, enhance your user experience, process payments, and maintain security.
4. Information Collected Automatically
When you interact with our services, we automatically collect some information, including:
- Service Interactions: We monitor your actions on our platform, such as pages visited, features used, and links clicked, to personalize and improve your experience.
- Device & Connection Data: We collect details about the device you use to access Exapos, including IP address, device type, operating system, and browser settings, to secure and optimize access.
- Cookies & Tracking Tools: Exapos and our partners use cookies, beacons, and similar tools to enhance your experience. For more information, refer to our Cookie Notice, where you can adjust your preferences.
5. Information from Other Sources
We may also receive data about you from:
- Other Users: Other users may refer you to our services or mention you in their activities on our platform.
- Linked Services: When you connect third-party services to Exapos, we may receive additional data about you (e.g., from document-sharing tools).
- Partner Networks: We may collect data from our partners about your engagement with our content or services.
6. Your Data Rights
You have certain rights regarding your information, including:
- Opting Out: You can opt out of some uses, such as marketing communications or data profiling.
- Data Access: You may request access to the information we hold about you.
- Correction: You may update or correct your personal information.
- Data Portability: You can request a copy of your information in a standardized format.
- Erasure: You may request deletion of information that is no longer needed or is inaccurate.
For any of these requests, please contact us at support@exateks.com.
8. Data Transfer & Global Processing
Your data may be processed or stored outside of your home country, including [Insert Company’s Jurisdiction], where privacy laws may differ. By using our services, you agree to this transfer and processing, as required for our business functions.
9. Data Retention
We retain your information for as long as it is needed to meet our business requirements, improve services, and fulfill legal obligations. Data that is no longer required is securely deleted or anonymized.
10. Children’s Privacy Notice
Exapos does not target or collect data from individuals under the age of 16. If we learn that we have collected information from children, we take prompt steps to delete it.
11. How We Use Your Information
We use collected information for the following purposes:
- Deliver and manage our services.
- Analyze usage to improve the user experience.
- Send updates, announcements, and relevant notifications.
- Respond to customer inquiries and support requests.
- Facilitate billing and manage subscriptions.
- Comply with legal requirements and maintain security.
12. Information Shared with Third Parties
We may disclose your data under these circumstances:
- Service Providers: We work with trusted partners for tasks like payment processing and hosting. These vendors are required to protect your data.
- Business Changes: If Exapos is involved in a merger or acquisition, your data may be transferred to the new entity.
- Legal Compliance: We may disclose data if required by law or to protect Exapos’ rights and ensure user safety.
13. Security Practices
We employ industry-standard practices to keep your data safe. While we work to protect your information, no system is entirely secure. Our team is committed to regularly reviewing and improving our security measures.
14. Changes to This Privacy Notice
We may revise this policy to reflect updates in our practices or for legal compliance. Changes will be posted here, and major updates will be communicated directly. Please review this page periodically to stay informed.
15. Contact Us
If you have any questions about this Privacy Notice or wish to exercise your rights, please reach out to us:
Exapos
Email: support@exateks.com
Phone: +1 800 924 3442
Security Policy
Effective as of: November 11, 2024
Exapos implements rigorous security protocols and safeguards across the entire enterprise. All staff members are trained and informed about the most recent security standards. We consistently engage in testing, training, and auditing of our procedures and policies.
1. Purpose, Scope, and Structure
This document outlines the behavioral, procedural, technical, and governance controls necessary for Exapos to safeguard the confidentiality, integrity, and availability of its online ordering and digital services for restaurants (“Policy”). All personnel must review and follow the guidelines in this policy to protect Exapos’ assets and customer data. The policy applies to:
- Personnel: All Exapos employees, contractors, consultants, and any third-party service providers.
- Systems: All hardware and software used to create, manage, store, access, process, or transmit information for Exapos, including systems owned by Exapos, connected to Exapos networks, or managed by third-party providers.
- Data Protection Obligations: Situations where Exapos has a legal, contractual, or fiduciary duty to protect information and resources in its custody.
Where conflicts exist, the stricter requirements will take precedence.
1.1 Governance and Revision
This policy was developed in consultation with Exapos executives and is reviewed at least annually to ensure adequacy, clarity, and responsiveness to both evolving security risks and industry standards.
1.2 Security Team
The Exapos security team is responsible for implementing this policy, including:
- Acquisition, maintenance, and decommissioning of corporate computing resources
- Security, privacy, access, and reliability of all Exapos services
- Continuous risk assessment, vulnerability management, and incident response
- Training personnel on security protocols and data-handling procedures
1.3 Risk Management
The security team follows a Risk Management Framework inspired by NIST SP 800-39 and NIST SP 800-30 standards, focusing on:
- Identifying potential threats
- Evaluating the effectiveness of implemented controls
- Assessing and prioritizing risks based on severity
- Implementing responses to mitigate identified risks
2. Personnel and Workplace Security
Exapos is committed to protecting customers, personnel, partners, and company assets against intentional or unintentional harmful activities, aligned with its culture of openness, trust, and accountability.
2.1 Work Practices
The foundation of data security at Exapos is informed behavior by personnel, who are expected to uphold security protocols and company values in all interactions with sensitive information.
- Training: All employees and contractors must complete Exapos security and data-handling training annually.
- Visitor Access: Personnel are expected to secure physical areas, report unregistered visitors, and accompany or challenge unknown individuals in restricted zones.
- Clean Desk Policy: Employees must keep workspaces free of sensitive information and clear desks of such information at the end of each workday.
- Device Security: Devices must be locked when left unattended, with screen locks enabled after 15 minutes of inactivity.
- Corporate Asset Use: Only Exapos-approved software and hardware are allowed for business purposes. Modifications or configuration changes require written approval from the security team.
Prohibited Activities: Certain actions are strictly prohibited unless explicitly authorized by the security team, especially if related to specific job roles, such as:
- Engaging in illegal activities while using Exapos resources
- Installing or distributing unlicensed software
- Circumventing security protocols or bypassing authentication controls
- Copying or sharing confidential Exapos or client data without authorization
2.2 Device Management, Ownership, and Privacy
Centralized Configuration Management: Personnel devices are managed remotely using Mobile Device Management (MDM) software to enforce Exapos’ security policies.
- Data Encryption: All devices must use full disk encryption, such as FileVault 2 with XTS-AES-128 encryption, to protect data in case of loss or theft.
- Remote Wipe Capability: Devices must support remote wipe capabilities and report status to the security team.
- Removable Storage Restriction: The use of removable storage devices is restricted unless specifically authorized.
Endpoint Protection: Antivirus software is installed on all devices to detect potential threats, with remote management capabilities for monitoring and response.
Ownership of Data: All data, software, and documentation created by personnel in service of Exapos are considered company property.
Personnel Privacy: While Exapos respects privacy, it retains the right to monitor systems, files, and communications to ensure security and policy compliance.
3. Identity and Access Management
User Accounts and Authentication: Each personnel member must have a unique G Suite account, with a secure password and multi-factor authentication (MFA) enabled.
Access Control: Access is based on the principle of least privilege and is regularly reviewed to ensure that personnel only have access relevant to their role.
Account Termination: Accounts are deactivated immediately upon personnel separation, with quarterly audits to disable inactive accounts.
4. Technology and Configuration Standards
Software Development: All Exapos source code is stored in secure repositories, with code reviews and security analysis performed on each commit. Sensitive data, such as passwords, must be stored using secure hashing algorithms.
Configuration Management: Exapos security and development teams document configurations for all systems, which undergo annual reviews and updates as necessary.
Third-Party Service Assessment: Exapos’ compliance team reviews third-party service providers annually to ensure they meet Exapos’ security standards.
5. Data Handling and Classification
Data Confidentiality Levels: Exapos classifies data based on sensitivity and applies controls such as encryption and access restrictions according to the classification (Confidential, Restricted, Internal, Public).
Data Encryption: Data in transit and at rest must be encrypted using TLS 1.2 and AES-256 or higher.
Data Retention: Exapos retains data for as long as necessary to support business operations and securely disposes of it when it is no longer needed.
Secure Disposal: Exapos relies on AWS infrastructure for secure data lifecycle management, following NIST standards for decommissioning storage media.
6. Vulnerability and Incident Management
Vulnerability Detection: Exapos employs regular vulnerability scanning, code reviews, and third-party testing to identify system vulnerabilities. Each identified vulnerability is evaluated, and a mitigation plan is created.
Incident Response: Exapos follows a structured incident response process, including preparation, identification, containment, eradication, and recovery. In case of a data breach, Exapos will inform affected customers.
7. Business Continuity and Disaster Recovery
Service Availability: Exapos infrastructure is designed for resiliency, with data replicated across multiple geographic locations.
Disaster Recovery: Exapos aims for a Recovery Point Objective (RPO) of 5 minutes and a Recovery Time Objective (RTO) of 24 hours, with monthly tests of recovery processes.
Emergency Communications: Exapos has secure, distributed communication channels to coordinate and notify personnel in case of an emergency or data recovery event.
This Security Policy provides a comprehensive framework for safeguarding Exapos systems, data, and personnel, ensuring a secure environment for Exapos’ restaurant clients.
8. Changes to This Privacy Notice
We may revise this policy to reflect updates in our practices or for legal compliance. Changes will be posted here, and major updates will be communicated directly. Please review this page periodically to stay informed.
9. Contact Us
If you have any questions about this policy, please reach out to us:
Exapos
Email: support@exateks.com
Phone: +1 800 924 3442
Terms of Service
Effective as of: November 11, 2024
These Terms of Service (“Terms”) and any applicable policies listed at exaepos.com/policies establish the legally binding conditions for your use of both the free and paid services, software, and websites (collectively, the “Service”) provided by Exateks Solutions Inc., doing business as Exapos (“Exapos,” “we,” “us,” or “our”). These Terms apply to all data, text, files, information, usernames, images, graphics, photos, profiles, audio and video clips, sounds, musical compositions, authored works, applications, links, created tasks, and associated information, along with any other materials or content (collectively, the “Content”) that is uploaded, downloaded, or otherwise made available on or through our websites or applications.
Our Privacy Policy further describes how we collect and utilize your information. By accessing or using the Service, you agree to be legally bound by these Terms and our Privacy Policy. If you are using the Service on behalf of an organization or entity (“Organization”), you confirm that you have the authority to accept these Terms on behalf of that Organization and bind the Organization accordingly. In such cases, references to “you” and “your” in these Terms shall apply to the Organization.
Please be advised that these Terms and our Privacy Policy impact your legal rights and obligations. If you do not accept all provisions herein, you are not permitted to access or use the Service.
ARBITRATION NOTICE: UNLESS YOU CHOOSE TO OPT-OUT, AND WITH THE EXCEPTION OF SPECIFIC DISPUTES DESCRIBED IN THE ARBITRATION SECTION BELOW, YOU AGREE THAT ANY DISPUTE BETWEEN YOU AND EXAPOS WILL BE RESOLVED THROUGH BINDING, INDIVIDUAL ARBITRATION. BY ACCEPTING THIS AGREEMENT, YOU ALSO WAIVE YOUR RIGHT TO PARTICIPATE IN ANY CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
User Account and Content Terms
1. Account Creation and Accuracy: When setting up an Exapos account, you must provide accurate, complete, and current information.
2. Account Security: You are responsible for safeguarding your password and ensuring all activities under your account remain secure. If you become aware of a security breach or unauthorized use, you must notify us immediately.
3. Unauthorized Account Access: Accessing or using another user’s account without their explicit consent is strictly prohibited.
4. Service Restrictions: Reverse engineering, disassembling, or decompiling any part of the Service—or assisting others in doing so—is forbidden, except where such restriction is legally unenforceable.
5. Eligibility and Registration: Only individuals, not automated systems or “bots,” may create an account on Exapos. You must be at least 16 years old to access the Service.
6. Compliance with Laws: The Service may not be used for unlawful or unauthorized purposes. You agree to adhere to all applicable federal, state, local, and provincial laws and regulations, including but not limited to copyright laws.
7. Fees and Payment Terms:
- General Payment Requirements: For paid accounts, fees are non-refundable unless required by law or if you cancel during the 30-day money-back guarantee period. You are responsible for paying fees on time, and by choosing electronic or credit card payment, you authorize us to process these charges. Accounts are set to auto-renew, meaning that unless you cancel prior to the renewal date, Exapos may charge for renewal.
- Adjustments to Fees: Exapos may revise fees periodically, and any changes will be communicated to you at least 30 days before your renewal. Accurate billing information is your responsibility, and Exapos reserves the right to suspend or terminate your Service for overdue payments. Additionally, you are responsible for any applicable taxes, excluding those on Exapos’ net income; we will charge taxes where legally required.
- Purchase Orders: If a purchase order is needed for payment, you must (a) provide it at the time of purchase and (b) agree that terms on your purchase order are not applicable to our agreement.
8. Satisfaction Guarantee and Refunds: Exapos offers a satisfaction guarantee for paid accounts. If you are not satisfied with the Service, you may contact us within 30 days to request a full refund. However, Exapos reserves the right to restrict refund privileges on an individual basis if abuse of this policy is detected.
Use of Our Service
1. Service Modification and Misrepresentation: You are prohibited from altering, modifying, adapting, or otherwise changing the Service or any other website in a way that creates a misleading impression of association with Exapos or the Service.
2. Access to Private API: Access to our private API is strictly limited to methods expressly permitted by Exapos. Unauthorized methods of access are prohibited.
3. Interference with Service Operations: You must not disrupt or interfere with the operation of the Service, its servers, or connected networks, which includes the transmission of harmful elements such as worms, viruses, spyware, or malware. Additionally, any attempt to inject content, code, or otherwise tamper with the display or rendering of our pages on user browsers or devices is forbidden.
4.Respect for Other Users: You may not prevent or restrict other users from utilizing and enjoying the Service, nor are you allowed to encourage or facilitate violations of these Terms or any other applicable policies.
5. Client Software License: Exapos may offer client software for download (“Software”) as part of the Service, which may include automatic updates. Certain operating systems may be required for compatibility. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Software solely for accessing the Service. Ownership of the Software remains with Exapos, and you agree not to copy, modify, distribute, reverse engineer, or exploit the Software, Service, or Content except as expressly permitted in these Terms.
6. Enforcement and Monitoring: Exapos reserves the right to terminate accounts for violations of these Terms at its sole discretion. We retain the authority to investigate and prosecute such violations to the fullest extent permitted by law, including cooperation with law enforcement. While we are not obligated to monitor access to or usage of the Service, we reserve the right to do so and to remove or delete data, accounts, or content that we find objectionable or in violation of these Terms.
7. Third-Party Applications: Should you choose to use any third-party application in conjunction with the Service, you consent to sharing your Content with that third-party provider. We recommend reviewing the third party’s privacy policy to understand how your Content and information may be used.
8. Satisfaction Guarantee on Paid Accounts: Exapos provides a limited satisfaction guarantee for paid accounts. If you are not satisfied within the first 30 days of your subscription, please contact us for a full refund. However, Exapos reserves the right to revoke refund privileges on an individual basis if we determine that this policy is being abused.
General Conditions
1. Account Suspension, Termination, and Service Discontinuation: We reserve the right to suspend or terminate your account, or to cease providing part or all of our Services at any time and without liability if we reasonably determine that:
- (i) you have violated these Terms;
- (ii) your account presents potential risk or legal exposure for us;
- (iii) your free account has been inactive for 60 days (no replies or logins), or if a trial account lacks a payment method within 30 days after the trial period ends; or
- (iv) continuing to offer Services to you is not commercially feasible.
We will make reasonable efforts to notify you, either through the Service or via email or phone (if applicable), should we terminate access. Upon termination, your Content and data may no longer be accessible.
2. Termination and License Cessation: All licenses and rights granted to you under these Terms will immediately end upon termination of your account or access to the Service.
3. Modification of Terms and Services: We retain the right to alter these Terms or our Services at any time (“Updated Terms”). Unless changes are required for legal or administrative purposes, we will notify you in advance, either through the Service or by posting the Updated Terms. By continuing to use the Service after the effective date, you agree to the Updated Terms. You are encouraged to review these Terms and any Updated Terms before using the Service. Updated Terms apply from the time they are posted or the effective date specified, governing all subsequent use of the Service. Disputes arising before the effective date of the Updated Terms will be addressed under these current Terms.
4. Service Access Restrictions: We reserve the right, at our discretion, to deny access to the Service to anyone, at any time, and for any reason.
5. Identity and Account Verification: By using our Service, you authorize us, either directly or via third parties, to validate your identity and account information. This may involve requesting additional information, documentation regarding account usage or identity, and verifying your email, phone, or financial details, which may include checks against third-party databases. This verification is solely for our internal purposes, and a fee may be applied for this process.
6. Content and Account Monitoring: Although we are under no obligation to prescreen or monitor accounts or Content, we may, at our discretion, edit, block, or remove any Content or accounts that violate these Terms.
7. Account Access for Support Purposes: Our employees, contractors, or agents may occasionally need access to your account and Content to address support issues. By contacting our support team, you consent to such access. If you require assistance without granting access to your account, please specify this in your support request, and we will accommodate as best as possible.
8. Use of Third-Party Applications: If you integrate third-party applications with our Service, you consent to share your Content with these applications. Please review third-party providers’ privacy policies to understand how they handle your Content and information.
9. Automated Access Restrictions: Automated access to the Service, such as through crawling, scraping, or caching, is prohibited unless explicitly permitted by us and compliant with search engine protocols.
10. SMS Notifications and Opt-Out Option: By creating an Account, you consent to receive informational and promotional SMS messages regarding the Services. To opt out of SMS communications, you may submit a request through email or our support tools. Note that opting out may impact the functionality of certain Service features.
11. Data Transfer and Processing: We may transfer, store, and process your Content within Canada or any other country where we or our service providers operate facilities. By using the Service, you consent to these data transfer and storage practices.
12. Data Charges: You are responsible for any data charges incurred while using the Service.
Rights
1. Ownership Definition: For purposes of these Terms:
(i) “Content” encompasses all data, text, files, information, usernames, images, graphics, photos, profiles, audio and video clips, sounds, musical works, authored works, applications, links, created tasks, and any associated information, text files, or other content materials.
(ii) “User Content” refers to any Content provided by account holders, including you, to be accessible through the Services. Content incorporates User Content without limitation.
a. Our Content Ownership Unless explicitly stated, all materials within the Services, such as text, graphics, images, code, illustrations, designs, icons, photos, video clips, written content, and other materials (collectively, “Exapos Content”) are protected by intellectual property laws, including copyright, trademark, trade dress, and patent laws. Unauthorized use of Exapos Content may violate these protections. Except as expressly provided, we do not grant any rights to use Exapos Content. You agree not to copy, reproduce, republish, frame, download, transmit, modify, display, reverse engineer, sell, rent, lease, distribute, or license Exapos Content, Services, or any related software. You also agree not to remove or obscure any copyright, trademark, or proprietary rights notices. The Services and Content are legally protected by both U.S. and international laws.
b. Your Rights to User Content We do not claim ownership over Content exclusively submitted or created by you in your Exapos account; such Content remains yours. These Terms do not grant us any rights to your Content, other than those necessary to provide you with the Exapos Service. We may access Content to improve the Service or gauge customer satisfaction. Additionally, any reporting data we collect through your use of Exapos remains yours. By using Exapos, you grant us permission to use this data to provide and enhance the Service. If anonymized and unidentifiable, we may combine it with other companies’ anonymized data for benchmarking, public reporting, or other purposes to benefit the Exapos Service.
c. Alerts and Notifications As part of the Service, you may receive various forms of notifications (e.g., push notifications, text messages, alerts, emails) sent directly to you, either within or outside the App. You control Notification settings and can opt in or out through the Service, except for occasional critical service announcements.
2. Advertising and Sponsorship: The Service may include advertisements or promotions, potentially supported by ad revenue, and you agree that such content may be displayed in association with your Content. The manner, mode, and scope of advertising are subject to change without notice. You acknowledge that advertisements or commercial content may not always be identified as such.
3. Content Responsibility: You confirm and represent that:
(i) you own the Content you post or have the right to grant the rights and licenses outlined in these Terms;
(ii) posting and use of your Content do not infringe third-party rights, including intellectual property, privacy, and publicity rights;
(iii) you agree to pay any royalties, fees, and other obligations arising from your posted Content; and
(iv) you have the authority and legal capacity to enter into these Terms in your jurisdiction.
4. Trademarks and Intellectual Property: The Exapos name and logo are trademarks and one of the branches of Exateks Solutions Inc. and may not be copied or used without prior written permission. This applies to all page headers, custom graphics, button icons, and scripts, which are service marks, trademarks, or trade dress and require authorization before use.
5. Service Availability and Backup: While we strive to keep the Service accessible, interruptions may occur due to maintenance, emergency repairs, or other technical issues. We encourage you to maintain backups of your Content, as Exapos is not a backup service. We are not liable for any interruptions or data losses. You acknowledge the security risks inherent to the internet, and that Content submissions may not always be secure.
6. Content Review and Responsibility: We are not responsible for, nor do we endorse, any Content posted within the Service. We are not obligated to prescreen, monitor, or remove Content. If your Content violates these Terms, you bear responsibility for it.
7. Non-Confidentiality of Content: Unless otherwise described in our Privacy Policy, all Content you submit will be treated as non-confidential and non-proprietary. We assume no responsibility for its use or disclosure. By submitting Content, you agree that our relationship with you is not confidential, fiduciary, or otherwise special. Content submitted is treated similarly to that submitted by the general public.
8. License to Use the Service: Subject to your adherence to these Terms and applicable policies, we grant you a non-exclusive, non-transferable, revocable limited license to use the Service for its intended purposes. This license does not permit:
- Distribution or public performance of our Content;
- Creation of derivative works from the Services or Content;
- Use of data mining, scraping, or automated data extraction tools;
- Unauthorized downloading or accessing of Exapos’s API through third-party clients; or
- Any use of the Services beyond the permitted scope specified in these Terms.
Any violation of these restrictions will terminate your license to use the Service.
9. Unsolicited Submissions: We do not accept unsolicited content, ideas, or suggestions unless requested under specific terms. To avoid misunderstandings, if you submit any unsolicited material, you agree to provide Exapos with a royalty-free, irrevocable, transferable license to use such submissions, including the rights to copy, modify, delete, adapt, publish, translate, create derivative works, and distribute them without compensation.
Exapos reserves the right to use or disclose any unsolicited submissions for any purpose. We have no obligation to keep submissions confidential, compensate you, or respond. You agree that any unsolicited submission does not infringe third-party rights and contains no unlawful, harmful, or offensive content.
Reporting Copyright and Intellectual Property Violations
Exapos adheres to the policies outlined in the Digital Millennium Copyright Act (“DMCA”) for addressing claims of copyright infringement. If you believe that your copyrighted work has been copied in a way that infringes your rights, please send a notice to our designated Copyright Agent, providing the following information:
- Signature: Your electronic or physical signature or that of the individual authorized to act on behalf of the copyright owner.
- Identification of Work: A detailed description of the copyrighted work you believe has been infringed.
- Location of Infringing Material: A description of the specific location on our site(s) where the infringing material can be found.
- Contact Information: Your address, phone number, and email address.
- Statement of Good Faith: A declaration that you believe in good faith that the use of the content in question is unauthorized by the copyright owner, its agent, or the law.
- Accuracy Statement: A statement, made under penalty of perjury, affirming that the information in your notice is accurate and that you are the copyright owner or are authorized to act on behalf of the copyright owner.
Upon receipt of a compliant DMCA notice, Exapos reserves the right, at its sole discretion, to remove or disable access to allegedly infringing content without prior notice. In cases of repeat infringement, we may also terminate user accounts.
For all copyright infringement notices, please contact our Copyright Agent at:
Email: legals@exateks.com
Attn: MMS
Disclaimer of Warranties
THE SERVICE, INCLUDING ALL RELATED CONTENT, IS PROVIDED “AS IS,” “AS AVAILABLE,” AND “WITH ALL FAULTS.” TO THE MAXIMUM EXTENT ALLOWED BY LAW, NEITHER WE NOR ANY OF OUR AFFILIATES, EMPLOYEES, OFFICERS, CONTRACTORS, SUPPLIERS, LICENSORS, OR AGENTS (COLLECTIVELY REFERRED TO AS THE “EXAPOS PARTIES”) MAKE ANY EXPRESS OR IMPLIED WARRANTIES REGARDING THE SERVICE, EXAPOS CONTENT, USER-GENERATED CONTENT, OR THE SECURITY OF INFORMATION TRANSMITTED TO OR THROUGH THE SERVICE. EXAPOS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, QUIET ENJOYMENT, AND FREEDOM FROM COMPUTER VIRUSES OR MALWARE.
THE EXAPOS PARTIES DO NOT GUARANTEE THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE FROM HARMFUL ELEMENTS, INCLUDING VIRUSES AND SECURITY BREACHES. WE DO NOT MAKE REPRESENTATIONS REGARDING THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION ON THE SERVICE. BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOUR USE IS AT YOUR OWN RISK, AND YOU ASSUME ALL RESPONSIBILITY FOR COMPLIANCE WITH APPLICABLE LAWS. CERTAIN JURISDICTIONS DO NOT PERMIT THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME LIMITATIONS MAY NOT APPLY TO YOU.
BY ACCESSING AND USING THE SERVICE, YOU AFFIRM THAT YOUR ACTIONS ARE LAWFUL IN THE JURISDICTION WHERE YOU USE THE SERVICE. THE EXAPOS PARTIES ARE NOT LIABLE FOR ANY HARM RESULTING FROM CONTENT ON THE SERVICE, AND WE DISCLAIM ANY RESPONSIBILITY FOR LOSSES, DAMAGES, OR LIABILITIES ARISING FROM YOUR RELIANCE ON OR USE OF ANY SERVICE CONTENT.
License Restrictions
ANY ATTEMPT TO DISRUPT OR MANIPULATE THE LEGITIMATE OPERATION OF THE SERVICE IS PROHIBITED AND MAY VIOLATE APPLICABLE CRIMINAL AND CIVIL LAWS. WITHOUT LIMITING OTHER AVAILABLE REMEDIES, EXAPOS MAY RESTRICT, SUSPEND, TERMINATE, MODIFY, OR DELETE ACCOUNTS AND ACCESS TO THE SERVICE IF WE BELIEVE THAT YOU HAVE VIOLATED THESE TERMS OR ENGAGED IN ILLEGAL OR IMPROPER ACTIVITIES. ACCOUNT TERMINATION MAY RESULT IN THE LOSS OF ANY USER CONTENT, BENEFITS, PRIVILEGES, AND ITEMS ASSOCIATED WITH THE SERVICE, WITHOUT ANY OBLIGATION ON OUR PART TO PROVIDE COMPENSATION.
ADDITIONALLY, WE RESERVE THE RIGHT TO LIMIT, SUSPEND, OR TERMINATE THE SERVICE OR YOUR ACCOUNT IF WE DETERMINE THAT YOUR ACTIONS CREATE POTENTIAL LEGAL LIABILITIES, INFRINGE ON THE INTELLECTUAL PROPERTY RIGHTS OF OTHERS, OR VIOLATE THE SPIRIT OF THESE TERMS OR OUR POLICIES. ACCOUNTS ASSOCIATED WITH REPEATED INFRINGEMENTS OF THIRD-PARTY INTELLECTUAL PROPERTY RIGHTS MAY ALSO BE SUBJECT TO SUSPENSION OR TERMINATION.
Exapos may discontinue or withdraw support for the service or any part of it at any time, permanently or temporarily, without any obligation to provide refunds or compensation.
Limitation of Liability and Waiver
UNDER NO CIRCUMSTANCES WILL THE EXAPOS PARTIES BE RESPONSIBLE OR LIABLE TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND, WHETHER DIRECT, INDIRECT, ECONOMIC, SPECIAL, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL, ARISING FROM OR RELATED TO THE SERVICE, OUR CONTENT, USER CONTENT, OR YOUR USE OR INABILITY TO USE THE SERVICE. THIS INCLUDES, BUT IS NOT LIMITED TO, DAMAGES RELATED TO (A) THE PERFORMANCE OF THE SERVICE; (B) ACTIONS TAKEN AS PART OF AN INVESTIGATION BY EXAPOS OR LAW ENFORCEMENT; (C) ERRORS OR OMISSIONS IN SERVICE OPERATION; AND (D) SECURITY BREACHES, VIRUSES, BUGS, OR OTHER HARMFUL COMPONENTS.
IN NO EVENT WILL THE EXAPOS PARTIES’ LIABILITY TO YOU EXCEED $100, EVEN IF THE EXAPOS PARTIES HAVE BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POTENTIAL FOR SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
IF YOU INCUR ANY DAMAGES ARISING OUT OF OUR ACTIONS OR OMISSIONS, THOSE DAMAGES ARE NOT DEEMED IRREPARABLE, NOR ARE THEY GROUNDS FOR INJUNCTIVE RELIEF TO PREVENT ANY EXPLOITATION OR USE OF THE SERVICE OR ANY OTHER EXAPOS PROPERTY. BY USING THE SERVICE, YOU WAIVE ANY RIGHTS TO ENJOIN OR RESTRAIN THE DEVELOPMENT, PRODUCTION, DISTRIBUTION, OR USE OF ANY EXAPOS-OWNED OR -CONTROLLED PROPERTY.
BY ACCESSING THE SERVICE, YOU AGREE THAT YOU MAY BE WAIVING RIGHTS TO CLAIMS THAT ARE CURRENTLY UNKNOWN OR UNSUSPECTED, AND YOU EXPRESSLY WAIVE ANY RIGHTS PROVIDED UNDER SECTION 1542 OF THE CALIFORNIA CIVIL CODE (OR ANY SIMILAR STATUTE) WHICH READS: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN THEIR FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH, IF KNOWN, MUST HAVE MATERIALLY AFFECTED THE SETTLEMENT WITH THE DEBTOR.”
Third-Party Content and Responsibility
EXAPOS IS NOT RESPONSIBLE FOR THE ACTIONS, CONTENT, INFORMATION, OR DATA OF THIRD PARTIES, AND YOU RELEASE EXAPOS FROM ANY CLAIMS OR DAMAGES, KNOWN OR UNKNOWN, ARISING FROM DISPUTES WITH SUCH THIRD PARTIES.
Indemnification
You agree to defend, indemnify, and hold harmless Exapos, its affiliates, officers, employees, agents, and licensors (collectively, the “Exapos Parties”) from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees and costs, arising from or related to any of the following:
Your Content and Use of the Service: Any claims arising out of or related to the content you provide or actions taken through your access to or use of the Service.
Breach of Terms: Any alleged or actual breach by you of these Terms.
Third-Party Rights Violations: Any infringement or violation by you of a third-party’s rights, including but not limited to intellectual property, publicity, confidentiality, property, or privacy rights.
Violation of Laws and Regulations: Any failure by you to comply with any applicable laws, rules, regulations, codes, statutes, ordinances, or orders from governmental or quasi-governmental authorities.
Misrepresentation: Any misrepresentation made by you in connection with your use of the Service.
If requested by Exapos, you agree to cooperate fully in the defense of any claim. Exapos reserves the right to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree not to settle any such matter without Exapos’s prior written consent. All costs and expenses associated with your indemnification obligations will be solely your responsibility.
Arbitration
Except for instances where you choose to opt out, or for disputes concerning intellectual property (including, but not limited to, trademarks, trade dress, domain names, trade secrets, copyrights, and patents—referred to as “Excluded Disputes”), you agree that any disputes arising between you and Exapos in relation to these Terms, your use of the Service, or matters concerning privacy or publicity rights shall be resolved exclusively through binding, individual arbitration. This arbitration will follow the International Centre for Dispute Resolution Canada (ICDR® Canada) rules for consumer-related disputes, and both parties explicitly waive any right to a jury trial.
Claims can only be brought in an individual capacity, meaning neither party may participate in class action or class-wide arbitration proceedings. You also agree not to join or represent any claims involving third-party accounts if Exapos is a party to the proceeding. This arbitration provision is governed by the Federal Arbitration Act.
If ICDR® Canada cannot schedule a hearing within 160 days of filing, either party may elect to have the dispute handled through the Judicial Arbitration and Mediation Services (JAMS). The arbitrator’s decision may be confirmed in any court with jurisdiction. Furthermore, the arbitrator may not award any relief that contradicts these Terms.
Opting Out of Arbitration
You may opt out of this arbitration agreement by notifying us in writing within 30 days from when you first agreed to these arbitration terms. This written notice should include your name, residential address, phone number, account username, and a clear statement expressing your wish to opt out of arbitration. Please send the opt-out notice electronically to:
Email: legals@exateks.com
Exapos, ATTN: Legal Department
Opting out will exempt both you and Exapos from mandatory arbitration.
Should the restriction on class actions or representative claims be deemed unenforceable, this entire arbitration provision shall be considered null and void. This arbitration agreement will remain effective even if your relationship with Exapos ends.
Limitation on Claims Timeframe
You agree that any claim related to or arising from your relationship with us must be initiated within one year from when the claim arose. Any claims filed after this period will be permanently barred.
Governing Law and Jurisdiction
These Terms shall be governed by the laws of the Province of Ontario, disregarding principles of conflict of laws. They are explicitly not governed by the United Nations Convention on Contracts for the International Sale of Goods, if otherwise applicable. For any legal action relating to arbitration provisions, Excluded Disputes, or if you opt out of arbitration, you agree to resolve such disputes solely in provincial or federal courts located Ontario, Canada.
Termination
We reserve the right to terminate this Agreement at any time, with or without notice, for any reason.
Severability and Waiver
If any part of these Terms is found to be unlawful, void, or unenforceable in arbitration or by a court of competent jurisdiction, that provision will be considered severable from the rest of the Terms and will not impact the enforceability of remaining provisions. Our failure to enforce any part of these Terms will not be construed as a waiver of that provision or any other right. No waiver of these Terms shall constitute a further or continuing waiver of that or any other term.
Entire Agreement
By using the Service on behalf of a legal entity, you confirm you have the authority to bind that entity to these Terms. These Terms represent the entire agreement between you and Exapos regarding your use of the Service, superseding any previous agreements. You may not assign these Terms or delegate any rights or obligations under them without our prior written consent; any attempt to do so without our consent will be void. We may assign our rights or delegate responsibilities under these Terms, and these Terms shall benefit and be enforceable by our successors. Neither the parties’ course of conduct nor industry practices will modify these Terms. These Terms do not create third-party beneficiary rights.
Geographic and Export Restrictions
The Service and related content are not intended for distribution or use in jurisdictions where it would be contrary to local laws or regulations, or where it would require us to register under such jurisdictions. We reserve the right to limit access to the Service, in whole or in part, to specific persons, geographic areas, or jurisdictions at our discretion. Content, services, programs, or features may be restricted in availability as we see fit.
Language and Control
These Terms are drafted in English (US). If there are any inconsistencies between this English version and translated versions, the English version will govern.
Data Protection Agreement
Update on: November 10, 2024
This Data Protection Agreement (“Agreement”) forms part of the Terms of Service between Exapos (hereinafter referred to as “Exapos,” “we,” “us,” or “our”) and any entity using our services (“Client,” “you,” or “your”). This Agreement is applicable whenever Exapos processes Personal Data on behalf of the Client as a data processor.
1. Definitions
Personal Data: Any information relating to an identified or identifiable natural person as defined by applicable data protection laws.
Processing: Any operation or set of operations performed on Personal Data.
Data Controller: The party that determines the purposes and means of processing Personal Data.
Data Processor: The party that processes Personal Data on behalf of the Data Controller.
Data Subject: Any individual whose Personal Data is being processed.
2. Purpose of Data Processing
Exapos will process Personal Data only for the purposes defined in our Terms of Service or as otherwise instructed in writing by the Client, and solely in connection with the services provided to the Client.
3. Responsibilities of Exapos
Confidentiality: Exapos shall treat all Personal Data as confidential and ensure that any personnel authorized to process Personal Data are under confidentiality obligations.
Security: Exapos will implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including encryption, access control, and regular security reviews.
Sub-processors: Exapos may engage third-party sub-processors to fulfill its contractual obligations, provided that Exapos imposes data protection terms on the sub-processors that meet or exceed the protections outlined in this Agreement.
4. Data Subject Rights
Exapos shall assist the Client, through technical and organizational measures, in fulfilling Client’s obligation to respond to requests from Data Subjects exercising their rights under applicable data protection laws, including but not limited to, rights to access, rectification, and erasure of Personal Data.
5. Data Breach Notification
In the event of a data breach affecting Personal Data processed by Exapos, we will promptly notify the Client without undue delay after becoming aware of the breach. Exapos will provide necessary details regarding the nature of the breach, the affected Personal Data, and any measures taken to address and mitigate the breach’s impact.
6. Data Transfer and Storage
Exapos may store and process Personal Data in any country where it or its sub-processors maintain facilities, provided that any such transfer complies with applicable data protection laws and provides an adequate level of protection.
7. Retention of Personal Data
Exapos will retain Personal Data only as long as necessary to fulfill the purposes for which it was collected, in accordance with Exapos’ data retention policy, or as otherwise required by applicable law. Upon termination of the services, Exapos will delete or return all Personal Data to the Client as requested, unless retention is required by applicable law.
8. Data Protection Impact Assessments
Where required, Exapos will assist the Client in conducting Data Protection Impact Assessments and prior consultations with data protection authorities, provided that such assistance pertains to Exapos’ processing activities under this Agreement.
9. Compliance and Audits
Upon written request, Exapos shall make available relevant documentation and information necessary to demonstrate compliance with the obligations set forth in this Agreement. Exapos will also allow for and contribute to audits, including inspections, conducted by the Client or an auditor mandated by the Client.
10. Limitation of Liability
Exapos’ liability for data processing activities under this Agreement shall be limited to the extent permitted under applicable law, and subject to the limitations outlined in the Terms of Service.
11. Termination
This Agreement remains in effect as long as Exapos processes Personal Data on behalf of the Client. Upon termination of the Terms of Service, this Agreement will terminate, and Exapos will delete or return all Personal Data to the Client, except as required by law.
12. Governing Law
This Agreement shall be governed by the laws applicable to the Terms of Service, and any disputes shall be subject to the exclusive jurisdiction of the competent courts specified therein.
Cookie Policy
Effective as of: November 11, 2024
We at Exapos use cookies to ensure you get the best experience when you are using our services. This Cookie Policy provides you with clear and comprehensive information about the cookies we use and the purpose for using those cookies on this Platform.
Please read the following carefully to understand our policies and practices regarding the use of cookies on our Platform. By using or accessing our Platform, you agree to this Cookie Policy. This policy may change from time to time and your continued use of the Platform is deemed to be acceptance of such changes, so please check the policy periodically for updates.
1. Your Consent
You consent to placement of cookies on your browser by us and our third-party service providers. Please read this Cookie Policy carefully for details about why we use cookies and the information they collect from and about you.
2. Withdraw Your Consent Any Time
If you do not wish to accept cookies in connection with your use of the Platform, you will need to delete and block or disable cookies via your browser settings; see below for more information on how to do this. Please note that disabling cookies will affect the functionality of the Platform and may prevent you from being able to access certain features on the Platform.
3. What Are Cookies?
A cookie is a small file of letters and numbers that may be stored on your browser or the hard drive of your computer when you visit our Platform. Cookies contain information about your visits to that Platform. A cookie is a small piece of data that a Platform asks your browser to store on your computer or mobile device. The cookie allows the Platform to “remember” your actions or preferences over time. Most browsers support cookies, but users can set their browsers to decline them and can delete them whenever they like.
4. Why Do We Use Cookies
Cookies are commonly used by Platforms to serve many different functions. We use cookies on our Platform to allow us to tailor our Platform to your needs and deliver a better and more personalized service. Cookies help us improve the performance of our Platform by enabling us to:
- Help you navigate between pages on the Platform efficiently
- Protect your security
- Remember information about your preferences and recognize you when you return to our Platform
- Allow us to customize our Platform according to your individual interests
- Measure how people are using our services in order to improve our services and browsing experience
- Personalize advertising and make the content more relevant for you
- Speed up your searches
- Make our Platform easier to use
- Generally give you a better online experience
Cookies are not unsafe or in themselves a threat to your online privacy, as we do not store sensitive information. The cookies used on our Platform never collect anything that personally identifies you, such as your name or address, and we never sell your details to any third parties.
5. How Cookies Are Used
The web server providing the webpage can store a cookie on the user’s computer or mobile device. An external web server that manages files included or referenced in the webpage is also able to store cookies. All these cookies are called http header cookies. Another way of storing cookies is through JavaScript code contained or referenced in that page.
Each time the user requests a new page, the web server can receive the values of the cookies it previously set and return the page with content relating to these values. Similarly, JavaScript code is able to read a cookie belonging to its domain and perform an action accordingly.
We use “analytics” cookies, which, in conjunction with our web server’s log files, allow us to calculate the aggregate number of people visiting our Platform and which parts of our Platform are most popular. This helps us gather feedback so that we can improve our Platform and better serve our users. We do not generally store any personal information that you provide to us in a cookie.
We also use “social media” cookies to personalize your interaction with third-party social media platforms such as Twitter and Facebook, where our Platform uses such features. Such cookies recognize users of these social media sites when you view social media content on our Platform. They also allow you to quickly share content across media, through the use of simple “sharing” buttons.
6. Types of Cookies
First-party cookies – these are our own cookies set by our Platform, controlled by us and used to provide information about the usage of our Platform.
Third-party cookies – these are cookies from any other domain. We use a number of suppliers that may also set cookies on your device on our behalf when you visit our Platform to allow them to deliver the services they are providing.
7. How Long Do Cookies Stays on Your Computer
Cookies that are used on a Platform may be either session cookies or persistent cookies.
- Session cookies are temporary cookies that remain on your device until you leave the Platform.
- Persistent cookies are stored on your hard drive until you delete them or they reach their expiry date. These may, for example, be used to remember your preferences when you use the Platform and recognize you on your return.
8. What Cookies Do We Use
Necessary: Some cookies are essential for the operation of our Platform. These cookies are essential in helping you to move around our Platform and use the features, such as accessing secure areas of the Platform. We may use Strictly Necessary cookies to:
- Remember the goods and services you selected when you get to the payment page
- Identify you as being logged in to the site
- Provide access to protected areas of a Platform
- Remember previously entered text so it’s not lost if the page refreshes
Consent is not required for Strictly Necessary cookies, as they are required for us to provide the services requested by you.
Performance: These cookies simply help us improve the way our Platform works. We utilize these cookies to analyze how our visitors use our Platform and to monitor our Platform performance. They tell us how people use each page, which ones are most commonly viewed, or whether any errors occurred. This allows us to provide a high-quality experience and quickly identify then fix any issues that arise. We may use Performance cookies to:
- Store preferences to see which method of linking between pages is most effective
- Enable web analytics to provide anonymous statistics on how our Platform is used
- To assist with error management in helping us improve the Platform by measuring any errors that occur
- Monitor ad response rates and see how effective our adverts are
You can delete or manage Performance cookies as instructed in the last section of this Cookie Policy.
Functional: We use Functionality cookies to allow us to remember your preferences. For example, we may store your geographic location in a cookie to ensure that we show you our Platform localized for your area. We also use Functionality cookies to provide you with enhanced services such as allowing you to watch a video online or comment on a blog. We may use Functionality cookies to:
- Remember settings you have applied such as layout, colors, font sizes and page backgrounds
- Remember if we’ve already asked you if you want to fill in a survey
- Detect if you have already seen a pop-up to ensure it doesn’t get shown to you again
- Process a request from a user to submit a comment or blog or forum post
If you delete these Functionality cookies, any preferences or settings you selected will not be retained for later visits.
Advertisement: These cookies help us make sure the adverts you see on our Platform are relevant to you and your interests. Cookies may be placed on your device by our third-party service providers, which remember that you have visited a Platform in order to provide you with targeted adverts which are more relevant to you. However, we do not tell our advertisers who you are. We may use Targeting cookies to:
- Collect information about browser habits to target advertising
- Collect information about browser habits to target Platform content
- Provide links to social networks like Facebook
Provide advertising agencies with information on your visit so that they can present you with adverts you may be interested in
Analytics: Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
9. How to Manage Your Cookies
Most Internet browsers are initially set up to automatically accept cookies. Unless you have adjusted your browser settings to refuse cookies, our system will issue cookies when you direct your browser to our Platform.
You can refuse to accept cookies by activating the appropriate setting on your browser. Please be aware that restricting the use of cookies may impact on the functionality of our Platform and you may be unable to access certain parts of our Platform. Depending on your browser, further information can be obtained via the following links:
If you use different devices to access our Platform (e.g. your computer, mobile) you will need to ensure that each browser on each device is adjusted to suit your cookie preferences. Mobile phone users may have to refer to their handset manual for details on how to block cookies using their mobile browser.
10. Consent to The Use of Cookies on This Platform
By continuing to use our Platform, you are deemed to consent to our use of the cookies described in this Policy. If you do not consent to our Cookie Policy, then please read the next section of this policy entitled “Blocking Our Use of Cookies.”
12. Blocking Our Use of Cookies
You as a user have the right to decline the use of cookies during your visit to our site. Whilst this is your right, it may result in you not being able to use all of the functionality of our site.
You can block our use of cookies by activating the settings in your browser. In order to use certain services offered through our Platform, your web browser must accept cookies. If you choose to withhold consent, or subsequently block cookies, some aspects of the Platform may not work properly and you may not be able to access all or part of our Platform.
The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the Platform of its manufacturer.
13. Link to Other Platforms
This Cookie Policy does not cover the links within this site linking to other Platforms. We encourage you to read the privacy statements on the other Platforms you visit.
14. Changes to This Cookie Notice
We may revise this policy to reflect updates in our practices or for legal compliance. Changes will be posted here, and major updates will be communicated directly. Please review this page periodically to stay informed.
15. Contact Us
If you have any questions about this policy or wish to exercise your rights, please reach out to us:
Exapos
Email: support@exateks.com
Phone: +1 800 924 3442